It could be a simple switch or a well-planned migration, a need to align your business offerings with customer expectations or an option to adhere to the changing dynamics of the industry. Adopting a business VoIP phone service as your business phone number is a decision you make, either out of need or choice.
VoIP or simply the voice over internet protocol is one technology that tackles the limitations imposed by the traditional telephony while giving organizations leverage in terms of quality and cost. More and more enterprises today prefer having a virtual phone number to make and receive calls. Not that making business calls is something new. What’s different is using virtual lines or a VoIP service.
So, what is a VoIP phone system?
VoIP is using internet protocols to place calls in and out of the organizations. The solution is digitally driven and offers all features needed to enhance the communication of an enterprise. Also, it seems pretty convenient to channelize calls over the internet.
Where traditional phone lines are limited in terms of features and bounded by geographical regions, the VoIP phone system extends beyond borders, sticking to the call quality. Also, the cost incurred in hosting calls overseas is less as compared to traditional business phones. No wonder why a hype surrounds the technology.
Having said that, it is important to note that not all organizations benefit from the technology. Not that the solution is less efficient but the fact that organizations tend to commit mistakes while selecting the service and the service provider.
To cope with the above or say guide you, we have curated this piece. Here, we highlight the five things you need to be cautious about your service provider. So, without much ado, we straightforward jump towards the key aspects of a business VoIP phone service provider.
Five Things to Watch Out In VoIP Service Providers.
- Have a backup internet connection
When you treat your voice carrier as your internet service provider, you risk your business with connectivity failure. It is known that VoIP systems rely on internet connectivity. Failing the above, your business phones would come to a halt. Hence, it is better to collaborate with service providers that give you the ease to have second internet connectivity as a backup.
In case, the VoIP service provider is facing significant issues related to internet connectivity, you can switch to the second network and continue with your services, efficiently. Be smart enough to have a second line purchased from a different service provider.
- Look For Reliability
Where traditional business telephones use copper wires and PSTN to route calls, VoIP is all about SIP trunking. It is this that facilitates seamless interaction with customers over the internet.
However, not all service providers offer the same set of services. While some bet on quality others looks for cost-cutting solutions to drive higher revenue. Though the latter would offer top-grade solutions at lesser rates, they often compromise on the quality of connection and calls.
It is best advised to do your search and see if the service provider is reliable. The ones that adopt LCR policy might not offer the needed call quality.
- QoS: Key to Communication
Ever heard about data packets? When a call is made between two parties and communicated over the internet, the message sent from one end to another is encapsulated within packets and then transferred. What happens in VoIP is that the packets with the highest priority are transferred first followed by the least ones. This is where QoS comes into the picture.
It is imperative that the chosen service provider has a QoS facility. In the absence of the above, every data packet would fight to be the first one transferred, causing noise and disrupting the call quality.
- Testify QoS with the score
As mentioned above, the quality of service is utterly important when investing in a service provider. However, there isn’t a way to test the QoS apart from finding it’s score. Most of the organizations use MOS to run the network and then validate the score. A score of one is least efficient whereas a score of 5 guarantees uninterrupted communication.
- Security Of Paramount Importance
Finally, you need to keep in mind the security of the network. Since you are to use this as your business phone line, vulnerable networks might expose your organization’s data, emerging to be a threat. Hence, it is mandatory that the service provider guarantees total encryption and secured connection.
Having a virtual phone number for your business is definitely an excellent decision to make. However, to unleash the true potential of the service, it is necessary that you assess the features offered by the service provider and select the one that seems the most reliable.